FAQ
delivery
The product you ordered will be delivered within 3 to 5 days (excluding weekends and public holidays) from the order date.
- For islands and mountainous regions, delivery will take place within 5 to 7 days.
Standard shipping is free on all items you order.
Exchange/Return
You cannot change the options for the product you ordered. If you wish to make a change, you must cancel and reorder.
Returns are possible within 15 days from the date you received the product. However, if the return is due to our mistake, such as a defective product or delivery error, you can apply for a return within 30 days.
When returning, all products must be returned in unused, undamaged condition as shipped, without removing the tag. The return fee to be paid upon return is a collection fee of KRW 4,000.
- In case of returns due to our mistake, such as defective products or delivery errors, we will cover the return shipping costs.